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Odoo Support & Maintenance Services
Reliable Odoo support that keeps your system running smoothly — bug fixing, user help, performance tuning, updates and continuous improvement, delivered by a team that knows your setup.
- Ticket-based support
- Bug fixing & user help
- Performance & monitoring
Overview
Support that keeps Odoo working for you
Odoo is central to daily operations, so issues need fast, knowledgeable help. Many businesses are left without proper support after go-live — or depend on a single freelancer.
Our support team works from a shared knowledge of your system, with ticket tracking, clear communication and documented fixes. Beyond fixing issues, we help you keep improving Odoo as your business changes.
At a glance
- Ticket-based support
- Bug fixing & user help
- Performance & monitoring
- Hourly or monthly plans
What’s included
What our Odoo support covers
Functional support
Help for users with how-to questions, configuration changes and process issues.
Bug fixing
Investigation and fixes for errors in standard or custom modules.
Performance tuning
Slow screens, reports and scheduled jobs analysed and optimised.
Updates & security
Module updates, security patches and dependency management.
Server & Odoo.sh care
Backups, monitoring and deployments for Odoo.sh or self-hosted servers.
Small enhancements
Continuous improvements delivered from your support hours.
Benefits
Why choose managed Odoo support
- A team — not one person — who knows your system
- Every request tracked from report to resolution
- Clear, regular reporting on hours and fixes
- Fewer recurring issues through root-cause fixes
- Flexible capacity when you need more help
- Documented changes for future reference
Apps & technologies
- Ticket tracking
- Staging environments
- Backups
- Monitoring
- Odoo.sh
- Self-hosted servers
Process
How we deliver Odoo support & maintenance
A structured process with a clear outcome at every stage.
Onboard
System review, access and documentation of your setup.
Report
Raise tickets by email or your preferred tool.
Triage
Priority assigned and the right specialist engaged.
Resolve
Fix, test on staging and deploy.
Review
Regular reports and improvement suggestions.
Engagement models
Work with us the way that suits you
Fixed-price projects, pre-paid hours, or dedicated developers on monthly and yearly terms.
Hourly
Pre-paid hours
Best for: Fixes, small enhancements, reports and ad-hoc support
- Buy a block of hours and use it on any Odoo task
- Timesheet for every task
- Top up whenever you need
- No long-term commitment
Monthly
Dedicated developer
Best for: Ongoing development and a steady backlog
- Full-time or part-time developer
- Works only on your projects, in your tools
- Daily updates and weekly reports
- Scale up or down month to month
Yearly
Annual team plan
Best for: Long-term ERP roadmaps and product teams
- Everything in the monthly plan
- Lower monthly rate for a 12-month term
- Continuity of the same developers
- Quarterly roadmap reviews
Project
Fixed-price project
Best for: Implementations, migrations and integrations with a clear scope
- Discovery and written scope
- Fixed price, paid by milestone
- Testing and user acceptance support
- Go-live support included
Industries
Industries we serve
Manufacturing
BoMs, work orders, MRP planning, quality and traceability.
Wholesale & distribution
Multi-warehouse stock, landed costs, pricelists and credit control.
Retail & eCommerce
Online store, marketplaces and POS on one stock pool.
Construction & contracting
Job costing, subcontractors and progress billing.
Professional services
Projects, timesheets, subscriptions and invoicing.
Real estate & property
Leases, maintenance, cheques and owner statements.
Hospitality & restaurants
POS, recipes, purchasing and multi-outlet control.
Manpower & staffing
Timesheets, payroll and client billing.
Related services
You may also need
Odoo Development
Custom Odoo modules, apps, reports and portals built to Odoo coding standards.
Odoo Migration
Upgrade to the latest Odoo version or move from legacy ERP and accounting tools.
FAQ
Frequently asked questions
Can you support an Odoo system implemented by someone else?
Yes. We start with a short onboarding review of your configuration and custom modules.
How do we raise support requests?
By email, ticket portal or the collaboration tool you already use; each request is tracked to resolution.
How are support hours billed?
Through pre-paid hour blocks or a monthly plan. Unused hours and reporting are shared transparently.
Do you support both Community and Enterprise?
Yes, including Odoo.sh, Odoo Online and self-hosted installations.
Can support include new features?
Yes. Small enhancements can be delivered from your support hours; larger features are quoted separately.
Plan your Odoo Support & Maintenance project
Tell us what you need. We will come back with a clear approach, timeline and quote.